• 1.
    • Mutual respect, trust and decency underpin club operation across the board.
  • 2.
    • Everyone’s lived experience and wisdom is acknowledged and appreciated.
    • The question then is how best to harness and integrate this experience.
  • 3.
    • There’s reciprocal value adding: volunteers value-add to the club and the club value-adds to the experience of volunteers.
  • 4.
    • Real work and real tasks around the club are purposeful and roles are clear.
    • Volunteers aren’t confined to menial jobs.
  • 5.
    • A good fit or match is sought between the volunteers and the club.
    • This requires close listening, discussion of interests and background, imaginative allocation to tasks, supporting them with good orientation to the club and, where appropriate, training at the club.
  • 6.
    • Volunteers are constructively supported into working semi-autonomously.
    • Self-confidence increases, along with the honing of skills and broadening of experience. It’s crucial that they aren’t set up to fail or unduly burdened by tasks and expectations too great.
  • 7.
    • Apart from club officials, volunteers generally shouldn’t be placed in positions or on tasks within the club that places them under a management or decision-making responsibility or liability.
    • All roles and responsibilities around the club need to be clearly defined with this in mind.
  • 8.
    • Trust the common sense and capacity of volunteers to work to their best sides.
    • This enables volunteers to flourish in the club.
  • 9.
    • Volunteers need to genuinely feel that they’re part of the show.
  • 10.
    • Remember that the greatest asset of any club is its people – volunteers are part of this asset base – and worthy of investment.