Sometimes clubs don’t even bother to provide decent feedback mechanisms.
Some people think it’s okay to air their opinions in aggressive and destructive ways, which doesn’t help either.
These clubs act on feedback in ways which are transparent and meaningful.
They see listening to their members as opportunities for growth.
If your club has the capacity, nominate someone who you feel people in and around the club would feel comfortable talking with.
Their role would be:
Most people don’t talk just to listen to their own voice.
People want to connect.
When someone listens and acts constructively on the feedback, everyone wins.
It could be as simple as:
If the outcome is a reasonable response to the feedback, it will usually be accepted in good faith.
Direct people to the most appropriate person to talk to if it isn’t yourself.
This ties in with the need to have known processes in place for people around the club to give feedback.