No matter how well your club’s travelling, issues will surface. That’s normal. Some may be difficult to handle and take time and energy to properly resolve. That’s normal too.
But how does your club deal with issues? Are responses reactionary, inconsistent and unplanned? Or does it have clear processes that reflect the club’s mission, values and Code of Conduct? Does it have a sophisticated understanding of the issues members are likely to be facing and how to support them? Does it train its members to support one another?
